Booking and cancellation conditions

Reservation guaranteed by a credit card number and deposit

• Cancellation or modification free of charge until 72h prior the arrival date
• In the 72 hours before the date of arrival, deduction of one night for short stays. From 4 nights, 30% of the total amount of the stay. Cancellations during this period will result in the loss of the deposit.
• In case of no show, the total amount of the stay will be charged (except in case of hospitalization with proof)
• For any early departure, the entire stay will be due (except in case of hospitalization with proof).

In the case of a non-cancellable and non-refundable offer

• The offer is non-cancellable, non-refundable. The total amount of the stay will be charged when booking on the credit card provided. Only extras and taxes will be paid directly to the hotel.
• For any early departure, the totality of the stay will be due (except a hospitalization with justification).
• No postponement of stay will be accepted

When collecting the deposit and / or the stay according to the applicable booking conditions, in case the payment is refused or in the event of an invalid credit card, the hotel reserves the right to cancel the reservation.

Retraction: The guest is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he doesn’t have the right of withdrawal, provided for in Article 121-21 of the Consumer Code. The Sales Conditions of the booked rate specify the cancellation and / or modification of the booking.

Security and confidentiality

To earn your trust, we commit our website www.hotelhw.com to make every effort to secure your reservations and protect your personal information.

Collect of personal information

You may be asked to give us informations about yourself in the following cases :

• During the booking of a stay, a hotel room.
• By subscribing to our site, to the newsletter of our site or by taking part in a quiz.
• By participating in surveys or contacting us for a different question or problem.

Use of personal information

Your personal information is used only for :

• To make and guarantee bookings made on our website.
• To simplify navigation and booking on our websites (recognition) and this provide you with the best possible service.
• For our statistical studies and other marketing analyses, exclusively interne, and always with the purpose of improving constantly our services.
• To offer to you by e-mail, if you specified it during your registration, informations on our promotions and special offers, the news of our website, and you to reserve advantages which are dedicated to you.

Your personal informations will not be passed on to any third party and is exclusively reserved for internal use at the Holidays and Work Hotel***.